Frequently Asked Questions

FAQ

Q: What payments do you accept?
A: We accept:  Paypal, Western Union, Moneygram, Paypal, Wire Transfer.

Q: Does the price listing include shipping cost?
A: No, the price lising on our website excluding shipping cost.

Q: Could I pay by my credit card (or debit card)?
A: A. Via Western Union online transfer (
www.westernunion.com).
    B. Via Moneygram online tranfer (
www.moneygram.com)

Q: What is West Union and Money Gram?
A: Western Union or Money Gram are ways to send and receive money in minutes all over the world.
    For more infomation, please visit their website Western Union (
www.westernunion.com ), Moneygram (  www.moneygram.com ).

Q: How to pay via West Union or MoneyGram?
A: A. Visit their website Western Union (
www.westernunion.com), Moneygram ( www.moneygram.com ), to find a Western Union,  Money Gram branch near your location.  Go to an Western Union, Money Gram agency or branch.
    B. Fill in a form with the information of receiver ( receiver's first name and last name, city, country, postal code, tel no, remittance.)  and give money to transfer.
    C. Western Union or Money Gram will give a control number.
    D. Email us the details ( sender's first name, last name, remittance, address, postal code, tel no and so on. ) of your payment include  control number ( MTCN: meony transfer control number).

Q:What to do if out of stock?
A:Since the large quantity of goods are shipped from our warehouse, sometimes temporary out of stock may happen (we can't 100%  guarantee all products are in stock ), in this  case we will contact you as soon as possible.
Chan Chi Kee's knives with steel handle and PVC handle: After placed your order with us, please wait a week for us to collect your  knives and ship them to you.

Q: How long I can get my package?
A: Usually it takes 4 - 7 working days.

Q: Can I order by email?  
A: Yes, we offer place an order by email. Please email to info(@)chefsmall.net to place your order.

Q: I buy your products for our company, could I place an order with Purchase Order?
A: Yes, please tell us which items that you'd like to order. Then we will send you a Purchase Order ( or Sales Confirmation ). All of  information we will state clearly on it.

Q: How to order online?
A:  A.  Create an account, register,fill your infomation.
     B. Pick up the items that you like.
     C. Add items to your shipping cart.
     D. Process to checkout.
     E. Paid invoice, and provide your payment information (confirmation).
     F. After payment received, we will ship out your order as soon as possible, and email you a shipping document,  some  photos of your  items, a tracking number.

Q: I got my EMS' document, why the left (shipper's information) of this document is blank?
A: We left it in blank, because this is the way to get a discount of shipping cost. You can compair your freight with the shipping cost of EMS:
    
http://www.ems.com.cn/serviceguide/e-zi-fei-biao-zhun.html.

Q: I'm a retailer, how to buy from you?
A: Yes, we do wholesale, please contact us for more details.

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